Hm999 Privacy Policy — Your Data, Our Responsibility

Welcome to hm999. Our privacy policy is a trust agreement between you and us. When you use the hm999 website or app, certain information reaches us. This privacy policy clearly explains how that information is collected, where it goes, and how long it is kept.

Hm999 believes you should have full control over your personal information. We hide nothing and use no complex legal language to confuse you. This policy is written in plain, straightforward English so everyone can understand it.

Hm999 collects only the information genuinely needed to provide its services. Unnecessary data is neither requested nor collected.

If you contact our support team, records of that conversation may also be retained for the purpose of improving service quality.

Hm999 uses your information only for specific, legitimate purposes. The reason for each use is clearly stated below.

• For creating, managing, and verifying your account — to confirm your identity and keep your account secure.
• To process payments — handling deposits and withdrawals seamlessly.
• To provide customer support — to resolve your issues quickly and give you the right assistance.
• To prevent fraud and ensure security — by detecting suspicious activity and protecting your account.
• To meet legal obligations — and to satisfy the requirements of regulatory bodies.
• To improve service quality — making your experience smoother and more enjoyable.
• To send relevant promotional content — but only with your consent.

Hm999 does not share your information with anyone without your consent. In certain specific situations, limited information may be shared — and this is explained fully and transparently below.

• Payment Providers: Only the information required to process transactions is shared with mobile banking services such as bKash, Nagad, or Rocket.
• Technology Partners: We work with trusted technology companies under contract for server management and security — they are not permitted to use your data for their own purposes.
• Legal Authorities: hm999 is legally required to disclose information in response to valid court orders or official requests from government regulatory authorities.
• Fraud Prevention Agencies: Limited information may be shared when necessary to detect financial crimes.

Your personal information is not shared with any other third parties — this is a strict hm999 policy.

The hm999 website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

You can disable non-essential cookies through your browser settings, though some site features may be reduced as a result. hm999 does not use any third-party advertising cookies.

Hm999 follows the highest industry standards for data protection, with security measures in place at both the technical and administrative levels.

• All data transfers are secured via SSL/TLS encryption — invisible to anyone outside.
• Passwords are never stored in plain text — strong hashing algorithms are always used.
• All sensitive data stored on our servers is protected with AES-256 encryption.
• Regular security audits and penetration testing are conducted.
• If suspicious login activity is detected on your account, an automatic alert is sent.
• 24/7 monitoring is in place at our data centers.

Hm999 strives to give users maximum control over their own information. You have the following rights.

• Right to Know: You can find out what information we hold about you — just contact support and we will let you know.
• Right to Rectification: If any information is incorrect, you can update it — through Account Settings or by contacting Support.
• Right to Erasure: If you close your account and there are no outstanding legal obligations, you may request that your information be deleted.
• Right to Object to Processing: You can request to stop marketing communications at any time.
• Data Portability: You may request a copy of your information in a specific format.

To exercise these rights, email [email protected] or contact our live support. Requests are typically responded to within 30 business days.

Hm999 does not retain your information longer than necessary. Retention periods are determined by legal requirements and service needs.

• Active account data: retained for as long as the account remains active.
• Financial transaction records: retained for a minimum of 5 years in accordance with Bangladesh's financial regulations.
• KYC documents: retained for up to 7 years after account closure.
• Support conversations: up to 2 years.
• Cookie and log data: typically 90 days to 1 year.